Shield Your Reward Points From Scams

We urge you to remain vigilant against fraudulent messages regarding Reward Point Redemption that are being circulated to target Deutsche Bank customers. These are designed to look genuine and are intended to deceive you into sharing sensitive information or clicking on suspicious links. Stay alert to the following scam pattern:

How the scam works

The hook:

You receive an SMS with a malicious link claiming you have unclaimed reward points.

The trap

The link leads to a fake website resembling the official Deutsche Bank page and prompts you to click Send Message via WhatsApp.

The malware

On WhatsApp, you are asked to download an .apk file, which contains malicious software.

The theft

After installation, the app tricks users into providing sensitive information such as Aadhaar number combined with Debit Card PIN or OTP giving fraudsters full access to your account. Installing any unknown app or sharing an OTP can result in immediate account compromise.

Safe Banking Guidelines

Never download apps from links:

Download banking apps only from the Google Play Store or Apple App Store.
Check SMS headers:

Genuine Deutsche Bank messages follow TRAI-mandated formats (e.g.,VM-DBAIrt-S) and end with –T (Transactional) or –S (Service).
Avoid .apk files:

Deutsche Bank will never ask you to install an .apk file via WhatsApp or SMS.
Report fraud immediately:

If you have shared details or installed any app, call our toll-free number: 1800 123 6601

Please be cautious of such messages as the bank only communicates via official approved channels and does not use WhatsApp or any other social media platforms for official business purpose.

Deutsche Bank will never ask for your OTP, PIN, password, CVV or internet banking credentials through phone calls, video calls, emails, SMS or social media. Please be cautious of such messages as Deutsche Bank only communicates via official approved channels and does not use WhatsApp or any other social media platforms for official business purposes.

If you suspect fraud, have clicked a suspicious link, or installed an app

Call us on our toll-free number 1800 123 6601 from your registered mobile number
Email us at report.fraud@list.db.com
Click here to report fraud
SMS FRAUD to 561615
Call 24/7 Phone banking number on 1860 266 6601* and select option 1

^{*Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply}

Safe Banking Guidelines

Never download apps from links:

Check SMS headers:

Avoid .apk files:

Report fraud immediately:

Please be cautious of such messages as the bank only communicates via official approved channels and does not use WhatsApp or any other social media platforms for official business purpose.