Deutsche Bank is committed to the security of its digital platforms and to supporting our clients with best practices for safe and secure online usage.

Key recommendations to help safeguard your information and transactions:

Password and Credential Security

• Use strong passwords with at least 8 characters, combining uppercase and lowercase letters, numbers, and special characters
  
• Avoid easily guessable information such as dates of birth, phone numbers, or user IDs

• Keep your passwords strictly confidential. Deutsche Bank will never ask for your password or credentials via email or phone

• Do not store passwords in unsecured locations (e.g., written notes or browser auto-save for sensitive applications)

• Change your passwords regularly and immediately if compromise is suspected

• Use distinct passwords for financial or sensitive services
  

Phishing and Email Fraud

• Be cautious of emails requesting sensitive or financial information or prompting you to click on unknown links

• Deutsche Bank will not request account details, passwords, or credentials through email

• Always verify the authenticity of communication before responding or taking action
  

Vishing (Voice Phishing)

• Be alert to unsolicited calls claiming suspicious activity or requesting confidential information
• Do not share any sensitive details over phone calls
• Verify caller identity through official bank channels
• Disconnect and block suspicious calls immediately
  

Device and Application Security

• Install software and security updates promptly and enable automatic updates where possible
• Monitor your devices for unusual behavior (e.g., rapid battery drain, reduced performance), which may indicate malware
• In case of suspected compromise: 
  • Reset the device
  • Reinstall applications
  • Change all passwords immediately

• Recommend secure / regular installation of operating system and application updates
• Download applications only from authorised sources
• Ensure anti-malware / anti-virus applications on devices

Always ensure that your account details, credentials, PINs, and device access remain secure.

 Share this information with relevant stakeholders within your organization.

Deutsche Bank will continue to keep you informed through regular awareness initiatives to support the safety and security of your digital transactions.