At Deutsche Bank, we make digital banking simple and secure by offering round-the-clock banking services with cutting-edge security features. While online transactions are convenient, keeping your money safe is just as important.
Stay protected by following these proactive steps against fraud.
Keep it confidential
- Never share your password, PIN, OTP, CVV or UPI PIN with anyone. Ensure they remain private and secure. Change your banking passwords and PINs regularly for added security
Stay informed
- Register your mobile number and email to receive real-time transaction alerts and keep your contact details updated
Enhance safety
- Enroll for digital certificates for authenticating high value transactions. Activate debit card tokenisation to make online transactions safer and seamless, eliminating the need to enter card details repeatedly
Stay in charge
- Set and modify transaction limits on your debit cards anytime via mobile banking, internet banking, ATMs or Interactive Voice Response (IVR) services. Temporary on/off your card in case of overseas travel or non-usage of debit card for a longer duration. Get instant alerts on any changes via SMS or email. Block your debit card immediately if it is lost or stolen
Act fast
- If you notice an unauthorised transaction, report it to your bank within three working days to ensure a prompt resolution, minimise financial impact, mitigate potential losses and maintain your financial well-being
Bank wisely
- Use only verified and secure websites or apps for online banking. Always verify genuineness of fund requests. Avoid banking over public Wi-Fi or open networks
Deutsche Bank will never ask for your OTP, PIN, password, CVV or internet banking credentials through phone calls, video calls, emails, SMS or social media. Please be cautious of such messages as Deutsche Bank only communicates via official approved channels and does not use WhatsApp or any other social media platforms for official business purposes.
If you suspect fraud, have clicked a suspicious link, or installed an app
- Call us on our toll-free number 1800 123 6601 from your registered mobile number
- Email us at report.fraud@list.db.com
- Click here to report fraud
- SMS FRAUD to 561615
- Call 24/7 Phone banking number on 1860 266 6601* and select option 1
*Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply