Stay safe from
Courier Scam

Courier scams are on the rise, targeting individuals through deceptive messages and phone calls. Recognising these fraudulent tactics can help you stay safe.

Common tactics used by scammers

• Scammers send fake SMS and emails pretending to be from courier services, often including phishing links or malicious downloads
• Fraudsters impersonate courier executives or government officials, claiming a seized parcel contains illegal items and demanding payment to resolve the issue 
• Victims receive calls from scammers posing as courier representatives, asking for personal information or payments to release a package
• Scammers create urgency through intimidation, using fear tactics and threats of legal action to pressure victims into quick decisions
  
  

How the scam works

• Initial contact: The scam starts with an unsolicited message orphone call from someone claiming to be a courier service representative or a government official
• Fake claims: The scammer falsely informs the victim that a package addressed to them contains illegal items or that their identity has been compromised
• Intimidation and urgency: Using fear tactics, scammers create a sense of urgency by threatening legal action or other serious consequences, forcing the victim to act quickly
• Request for payment or information: Victims are pressured into providing personal information, such as bank details, Debit Card numbers, Aadhaar information or making a payment
• Phishing links or malicious apps: In some cases, scammers send links to phishing websites or ask victims to download malicious apps, compromising their sensitive data
  
  

Warning signs to watch out for

• Unsolicited calls or messages about parcels you did not expect
• Requests for upfront payments for delivery or customs clearance
• Demands for personal or financial information over the phone or through unverified links
• Threats of legal action or arrest
  
  

How to protect yourself

• Always verify the authenticity of messages or calls claiming to be from courier services or government officials
• Avoid clicking on links in unsolicited messages as they may lead to phishing websites or install malware on your device
• Never share sensitive details like account numbers, PINs, or Aadhaar information over the phone or via messages
• If you receive a suspicious message or call, contact your bank or the relevant authorities immediately

Your safety is our priority.
Stay vigilant and together we can combat fraud.